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FAQ + Contact Us


Refund Policy 

We want you to be happy with us, so we offer a 21 day return policy.

If you would like to make a return, just send an email to info@theboroboro.com with you order number - this can be found on your email when you make the purchase. Please also mention your name! We aim to respond within 24 hours and sort out the return for you. 

 

 

Shipping + Delivery?

You’ve made an order - now what?

Once an order is placed, we'll carefully collect your clothing and package it with hugs and love, a super unique tag from fabric and it's very own hand written card. Please allow up to 3 hours for me to pick and pack your order. 

Free Tracked UK Shipping - We use Royal Mail, Hermes or TNT.

Free Tracked US and Canada  - We use Royal Mail and TNT. 

USA + Canada Delivery times - You'll get a tracking code so calm down. Worldwide shipping only takes 9-21 business days which is pretty fast considering everything that's going on in the world at the moment. We'll keep you updated at all times. 

UK Delivery times - You can expect your parcel within 1-3 business days in mainland UK. 

When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up. But it's coming!

If your order does not arrive within those business days, please contact us so that we can follow it up with the courier. Got any problems just send me a message to info@theboroboro.com

 

Help, I think my parcel is lost?

Think your order might be lost in transit? Although we are quoted 10-21 business days for delivery from our couriers, sometimes things happens and they aren’t able to deliver within this timeframe because the Postman is super busy. They work hard you know.  

If your item still hasn’t been delivered within 21 days, please contact us and we can launch an investigation like Sherlock Holmes. He usually solves problems within an hour but I can do it faster. We'll get back to you super quickkkk!

 

Do you ship internationally?

Yes, haven't you read the first two question. Keep up, please. 

 

 

Product Questions

Want to design you own custom clothing?

We would love to upcycle some clothing just for you. Just send me a message on Whatsapp (+44 7580656436) or email info@theboroboro.com with any design ideas you've got. You can take inspiration from our original pieces or you can come up with something new! We love a challenge, so we bet you £100 we could make it.

 

How is my stuff packaged?

With care and attention but NO plastic. Most of the time we collect packaging supplies from local business and shops, it's good to reuse. That's proper recycling.

 

Care Instructions?

For our hand stitched clothing - please put on a light spin, delicate wash and air dry. This is just because it helps keep the fabrics in great condition. 

 

Returns

Returns Policy?

We know this is the boring legal trash, but take a second to have a read of our return policy. We offer free returns for 21 days from date of delivery/receiving of order. 

 

But, if you've got any problems just get in touch and I'll sort it out for you! 

 

Payments

How secure is my payment?

Really secure! That's our promise. We use Shopify Payments and PayPal which are both extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable. 

 

What payment types are available?

We accept the literally every method of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions. If you’re a bit more techee, we offer GooglePay and ApplePay too!

 

Contact Us

Got any problems?

Just send us a email with any question at info@theboroboro.com or WhatsApp +44 7580656436. We will answer really really quickly. 

 

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